Privacy Policy
Effective Date: October 3, 2025
CandleLog ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading journal application and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by the terms and conditions of this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our Service to you.
- Personal Identification Information: When you register for an account, we collect your name, email address, and password. If you subscribe to a paid plan, we collect payment information (processed securely by third-party payment processors).
- Trading Data: This includes all information you input or import into your journal, such as trade entries, exits, instruments, prices, quantities, P&L, notes, screenshots, tags, and any other performance metrics. This data is central to the functionality of CandleLog.
- Usage Data: We automatically collect information about your interaction with our Service, including your IP address, browser type, operating system, pages viewed, features used, time spent on pages, and referring URLs. This helps us understand how our Service is used and identify areas for improvement.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (like local storage) to enhance your experience, maintain your session, remember your preferences, and analyze Service usage. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our Service may not function properly without cookies.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our Service, including your trading journal and analytics.
- To personalize your experience and deliver tailored content and features.
- To analyze, understand, and improve our Service's functionality, performance, and user experience.
- To process your transactions and manage your subscriptions.
- To communicate with you, including sending service-related announcements, updates, and, with your consent, promotional materials.
- To detect, prevent, and address technical issues, fraud, or other illegal activities.
- To comply with legal obligations and enforce our terms of service.
- To generate aggregated, anonymized statistical data for research and business development, ensuring individual trading data is never identifiable.
How We Share Your Information
We value your privacy and the confidentiality of your trading data. We do not sell your personal or trading data to third parties. We may share your information in the following limited circumstances:
- With Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as hosting, payment processing, email delivery, and analytics. These providers have access to personal information only to perform their specific tasks and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will notify you before your personal information becomes subject to a different Privacy Policy.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- With Your Explicit Consent: We may share your information with third parties when we have your explicit consent to do so (e.g., if you choose to share specific trading insights or reports).
- Aggregated and Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you with partners, researchers, or the public for analytical, marketing, or other purposes.
Data Security
We implement robust technical and organizational security measures to protect your personal and trading data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure software development practices, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information and trading data for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request copies of your personal data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, under certain conditions.
- Right to Restrict Processing: Request limitations on how we process your data, under certain conditions.
- Right to Object to Processing: Object to our processing of your data, under certain conditions.
- Right to Data Portability: Request transfer of your data to another organization or directly to you, under certain conditions.
To exercise any of these rights, please contact us at privacy@candlelog.com. We will respond to your request within one month.
Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information from our servers.
Links to Other Websites
Our Service may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
Changes to This Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date." You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@candlelog.com
- By visiting this page on our website: /contact